Process Designer

Title: Process Designer (Contractor)

This is a 3-month 1099 Contract role

Location: This is a remote position open.

Reports to: Sr. VP, Product Management

Who We Are 

At Aptarro, we believe the best work happens when people feel valued, supported, and empowered to thrive!  Our culture is grounded in our A.R.R.O.W core values, which guide everything we do and keep us moving forward – together.  

 ✔Agile Mindset – We adapt and pivot with purpose.   

✔ Relentless Resourcefulness – We find solutions, no matter the challenge.  

✔ Raise Your Hand – We step up, own it, and contribute.  

✔ Only What Matters – We simplify and focus on what drives impact.  

✔ We Do Hard Things Together – We solve tough problems as a team.

We help healthcare providers get paid accurately and on time—without getting stuck in the complexity of billing, coding, and compliance. Our Revenue Cycle Management (RCM) solutions reduce denials, ensure compliance, and integrate seamlessly with EHRs, practice management, and hospital information systems—so providers can focus on what matters most: patient care.

We help our customers make right easy—every day.

What You’ll Do

We are seeking a Process Analyst to document and evaluate our payer content management workflows within a healthcare revenue cycle environment. This role will partner with content, operations, and product teams to surface optimization opportunities and develop actionable recommendations that improve efficiency, reduce handoff friction, and accelerate time-to-value for content delivery.

Key Responsibilities

• Map end-to-end content operations workflows from payer policy data acquisition through rule delivery into production products

• Conduct structured interviews and working sessions with content and operations team members to document current-state processes, roles, and handoffs

• Identify inefficiencies, bottlenecks, and redundancies across the content lifecycle

• Develop clear process documentation and current-state maps suitable for leadership and cross-functional review

• Deliver prioritized recommendations for process improvement tied to measurable efficiency gains

What You Bring

• 5+ years in process analysis, business analysis, or operational consulting

• Healthcare RCM or health tech industry experience strongly preferred; deep process methodology skills required

• Demonstrated ability to facilitate working sessions with SMEs and translate findings into structured documentation

• Experience with process mapping tools and methodologies (e.g., value stream mapping, swim lane diagrams)

• Strong communication skills — able to present findings clearly to operational and executive audiences

• Comfortable operating as an independent contributor with minimal direction

• Willing to work as a 1099 Contractor

 
Preferred Skills & Attributes

• Familiarity with payer policy, claims editing, or rules-based content environments

• Experience delivering process assessments with actionable recommendations in fast-moving organizations

• Experience with future-state process design is a plus; potential for SOW extension based on Phase 1 outcomes

Equal Employment Opportunity:

Aptarro is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status or status as a protected veteran or any other federal, state or local protected class. 

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